- 1. How to make a purchase?
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a. Select the items you want
First you need to browse or search for the items you would like to order.
b. Add the items to your shopping card
If you want to purchase the specific product, click ‘add to cart’
c. Checkout -
You will be direct to ‘’Shopping Cart’ Page
Click ‘Modify’ if you want to change the quantity.
Click ‘Remove’ if you want to remove the item from your shopping cart.
Click ‘Check Out’ when you finish selecting all the items you want.
d. Log-in
• If you are a new customer, click ‘register’ and fill in some particulars to proceed.
• If you are a returning customer, key in your username (email address) and password.
e. Click ‘Checkout’ and fill in the Shipping and Billing details and choose the payment method you wish to use. Click’ Continue’ if all information have been key-in.
f. Confirm all the details are correct by clicking ‘Continue’ to proceed to payment page
- 2. Why am I required to register before I can purchase anything?
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Only registered users can make purchases. For security reasons a purchase can only be made with adequate contact information. To become a registered user, you only have to enter a minimal amount of information so this step should not add a considerable amount of time or inconvenience to the purchase process.
PAYMENTS
- 1. What are the payment methods available?
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We accept Credit Cards (Visa & Mastercard) and Online Banking Transfer.
- 2. Do you accept Debit Card?
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Sorry, we do not accept Debit Card at the moment.
- 3. Do you accept Cheque?
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Sorry, we do not accept cheque.
- 4. Is it safe to make payment online?
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SMilDS.com uses SSL (Secure Sockets Layer) security protocol. SSL is a communications application in order to improve privacy and trust agreements and use of public key encryption technology, so that your Web browser and data services transmitted via encryption to prevent your information being stolen via transmission.
- 5. How long does the payment process take?
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The speed depends on various factors, such as the Internet provider’s connection speed, the number of active Internet users, your infrastructure, the type of payment, and so on. A transaction takes between 5 and 15 seconds on average.
- 6. Can I request to cancel a successful transaction? Can I get back full refund?
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No. You cannot cancel the transaction and request for refund once payment is done.
- 7. If the product receives is damage/defective, can I get back full refund?
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Yes. If the product received is damage/defective, you can get full refund provided you contact Platform2u.com at support@smilds.com within 24 hours from the time you received the goods.
- 8. What will appear on my Credit Card Statement?
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Mobile 88.com Sdn Bhd will appear on all credit card purchases made through SMilDS.com.
Shipping
- 1. When will my order ship? How long will it take to get here?
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The instant you checkout, SMilDS.com begins processing your order. Your purchase is forwarded to the individual merchants that you purchased from. Each merchant has their own order processing and products must be shipped within 7 working days still unless due to unforeseen circumstances.
If happens whereby merchants are out of stock, Plantform2u.com as well as buyer will be informed and further required actions will be taken.
- 2. For damaged/wrong/lost goods, what is the replacement procedure?
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mail which needs to be signed by you upon receiving. If you did not receive your package or after receiving already damaged, please contact Platform2u.com within 24 hours or email us at: support@smilds.com to inform us that you did not receive your package/ damage package and provide us your order details.
As for package lost, we will first get a confirmation from our logistic partners and proceed to replace you with the same item and ship to you again.
- 3. Can I change my shipping after I have placed an order?
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We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process shipping changes once an order has been placed.
- 4. What Shipping Couriers do you use?
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Pos Laju, Citylink and UPS.
- 5. Where can I find my tracking number?
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Tracking number can get from Backoffice. Once pickup is done, you can track your shipment via http://www.citylinkexpress.com/MY/en-US/shipmenttracking.aspx
- 6. Can I place an order by phone?
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If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to walk you through the ordering process over the phone. Keep in mind, however, that your order must still be submitted online. Online ordering allows you to track your order, view order history, and is considered the safest way to transmit payments today.
- 7. Am I guaranteed to receive the package using this service?
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This special delivery service is 100% Safe and Guaranteed. It is posted out from our merchants’ office, there's no chance you need to worry about. It is just like the same as you are posting a package to your friends in Malaysia.
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