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NEW TO SMilDS |
SMilDS offers you the entire e-Commerce eco-system, complete with the basic components of a e-retailing platform, payment gateway, logistic management and customer relationship management (CRM) but also focusing on portal and media which helps to generate traffic, providing education and training on online business, designing and e-commerce business management. |
Start a business online?
As the saying goes, AS EASY AS IT GETS!
Kick-start your business online with SMilDS now! Enjoy a non-stop business around the clock even on your get-away trip for holiday. Equipped with cool-designed store template and user-friendly store management system, all you need to do is just to upload your products as well as your store description and you are ready for business.
Payment receiving method?
Apart from accepting Visa and MasterCard Verified credit cards, customers can also opt to perform online banking (eg: Maybank2u.com, PBebank.com). Highly secured and designed with fraud prevention and detection mechanism, SMilDS e-payment system can be safely operated online, ensuring all your payment transactions received efficiently and timely.
My product shipment?
Just a phone call and our courier partner will pickup and deliver your products, door-to-door throughout the country. No matter how big or small, square or oval product, they DELIVER! SMilDS incorporates the e-logistic system, with our courier partner such as City-Link Express to simplify your delivery process. With your products in the hands of the reliable and professional courier service, you can track your respective shipments real time.
Personal touch with my customer?
Customers First is the all time businesses favourite quote...
Having hard time managing your customers' contacts? Said and done...SMilDS is ready-packaged with built-in customer contact management helps to organize your customer contacts as well as to approach your potential customers. Apart from knowing your sales report, you can now identify your customers' buying trend, likes and dislikes. Step ahead by keeping in touch with your customers wherever you are, via email, messaging and newsletters to let them know that YOU CARE!
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ABOUT SMilDS WEBSTORE |
How to open SMilDS webstore?
STEP 1: Apply for a Webstore
Kick-start your business online with SMilDS now! Enjoy a non-stop business around the clock even on your get-away trip for holiday. Equipped with cool-designed store template and user-friendly store management system,all you need to do is just to upload your products as well as your store description and you are ready for business.
STEP 2: Information Validation
To prepare the information, you will need to prepare the following for our validation:
1. SMilDS open webstore application form.
2. Photocopy of identity card company's responsible person or manager.
3. Photocopy of bank statement.
4. Photocopy of water or electricity.
STEP 3: Account Activation
Upon validation, you will then receive the SMilDS activation card where you can activate your account from http://www.smilds.com/cardactivation.php. Once activated, you can then login with the login email and password provided. It is essential to change the auto-generated password to your personal, unique password for security purposes.
STEP 4: Setup Webstore
Start working on your webstore by creating the page contents, product details and photos. To make the store more captivating, SMilDS had prepared designed templates where you can choose the scheme suitable to your business.
You can also sign-up for our SMilDS training workshop, which is held weekly. Contact our SMilDS Support Center to do your booking now at 03-8068 4607 or drop us an email at support@smilds.com.
STEP 5: Webstore Grand Opening
Launch your webstore once you are readily equipped and start introducing them to your friends and families. With the marketing channel provided from SMilDS and the word of mouth, it is time to get down to business.
How do I sign up to be a SMilDS.com Merchant?
If you are interested to join our SMilDS Merchant family, please call us at 03-8068 4607 or drop us a mail at sales@platform2u.com for registration and our Sales Personnel will immediately get in touch with you.
How can I start my business?
Upon activation, you will receive your login name and your password. With the login details, login to your webstore at http://www.smilds.com/backoffice/login.php. We advise you to change your password upon login. With that, your webstore is ready for product uploading and major renovation in designs.
Do I need to sign any contract? How long is the contract period?
Yes, you will need to sign an agreement, however there is no time constraint upon the contract.
I don't have a company. Can I still have a webstore?
Yes, you do not need to own a company to have one. We welcome all home users, individuals or even hobbyist.
Is there any training workshop upon sign up? What is the workshop about?
SMilDS training workshop provides a step-by-step training workshop, equipped with live demo session on how to master the SMilDS Backoffice System to furnish and effectively manage your own webstore.
How long does it take to activate my account?
Account activation only takes 1-2 working days, for more detail please refer How to open SMilDS webstore.
What products can I sell?
Generally, you can sell almost anything, as long as it is legal. However, there are different restrictions imposed by each country where the requirements vary accordingly. Do take note that each country has its own restricted items and therefore, we advice you prepare the necessary shipping documents if ever you were to ship those restricted items to a particular country. For more information, please read our Site Policies for the list of Dangerous and Restricted Goods.
Can I shop if I am not a SMilDS member?
Yes, of course. Just sign up as SMilDS member at http://www.smilds.com/joinfree.php and fill up some simple information. Once registered, start shopping!
How do I ship my product?
With SMilDS webstore, it comes with e-logistic system integrated automatically to our logistic partner, City-Link Express. You can also choose to deliver yourself if you wish.
When do I need to ship my products?
You will need to ship out your products within 7 working days upon receiving order. However, at anytime your webstore happen to be out of stock, you will need to inform your customer and SMilDS Support Center at 03-80684607 or Email Us.
What kind of payment option will I have in my webstore?
SMilDS provide two (2) types of payment option:
- Credit Card via Visa & MasterCard
- Online banking (eg: Maybank2u.com, PBebank.com)
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SELLING ONLINE |
Why do I need to open an online store?
Internet users have reached beyond 120 million users all over the world. With the introduction of broadband, it has boosted the usage of internet and online shopping has increasingly proven to be the sales generator in business. Apart from a being a low risk business, having an online store means operating business round the clock with flexibility and better yet, without having to pay any overhead cost such as rental & utilities.
What is an online store?
An online store simply means bringing a physical store / business into the internet world, where you can buy, sell and market your products through this online store.
Do I need to be a "techy" genius to have a webstore?
Not at all. SMilDS provides a step-by-step training workshop, equipped with live demo session on our system. To book your training session, you can contact our Support Center at 03-8068 4607 or email and chat with our support specialist at support@smilds.com for more information.
I want to sell online but how do I get started?
SMilDS can help you do so. Just perform the 3 simple steps below:
- Be a part of SMilDS merchant. (Contact our Sales Personnel now at 03-8068 4607 or leave your contact with us by emailing to sales@platform2u.com. Our sales personnel will get in touch with you shortly.)
- Start uploading your product description & photos.
- Launch your webstore to the world.
I have a unique product. Can I open a webstore?
Yes, you can. With complete webstore details, you are ready to market your products.
What is the difference between SMilDS and other auction website?
1. Auction sites allows you to sell products however, you do not own your personal webstore.
2. Auction sites do not allow you to keep your customer data. Having a SMilDS webstore, on the other hand, enables you to maintain and keep in contact with your customers as well as your friends with our CRM system.
3. Auction sites may provide a sales channel. However, with SMilDS webstore, you can market your product branding.
4. Auction sites may provide competitive pricing. However, SMilDS provides a safe, secure & quality platform, with risk management & operation management taken into account.
5. Auction business model may be cheap; however for every product you upload & sell, there will be charges. SMilDS, on the other hand, does not charge per product, our charges are only on the system that we provide to you, with a fix premium fee for 2 years.
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I WANT TO BE A MERCHANT |
How I purchase SMilDS?
Please ring us at 03-8068 4607 or drop us a mail at sales@platform2u.com for registration and our Sales Personnel will immediately get in touch with you.
Do I need to pay for every new feature updates from SMilDS?
The 2-year subscription fee & the monthly fee cover the maintenance of new feature updates and the operation cost once you sign up. In addition, these fees also cover server upgrades, technology upgrades as well as country penetration.
Is there any free trial period?
Sorry, SMilDS do not offer free accounts for trial basis.
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Open Store 
